Support & office services.
Choose the fastest way to reach RM Golden. Operational requests that need human attention are routed to the office team.
Request an Office Visit
Scan/upload your Iqama, enter your WhatsApp number and reason. No appointment date or time is required initially.
Request visit →CASEComplaint / Suggestion
Send a complaint, suggestion, booking issue, payment question or other support case and receive a ticket number.
Submit a complaint →TRACKTrack a complaint
Enter your ticket number and mobile to see the current public status, last update and resolution.
Track complaint →WHATSAPPOfficial WhatsApp
Contact our office team on WhatsApp. WhatsApp complaints are recorded in the same ticket system.
WhatsApp us →CALLCall the office
Speak with RM Golden / Riyadh Lux Ride for bookings and office coordination.
Call →EMAILContact Us
Email RM Golden / Riyadh Lux Ride support at support@riyadh-go.com.
Email support →Building 6143 · King Abdulaziz Ibn Abdulrahman Saud Street · Al Arid District · Riyadh 13342
Open official office location →Submit a support case
You will receive a ticket number. Use it below to track the current status. Internal office notes stay private.
Track a complaint
Enter the ticket number from your confirmation (for example CMP-20260920-AB12) and the mobile used on the case.